What is your billing policy?
We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied. We process payments through Stripe's payment gateway. We do not store customer credit card information. Your transaction with The T-shirt Cave is safe! Through Stripe we accept AMEX, Visa,and MasterCard.
Where do shirts ship from?
Depending on your order we will ship from one of our facilities in Toronto, Canada or Niagara Falls, New York.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email post purchase.
Do your shirts come from safe facilities for workers?
Yes! We use Alstyle and Guildan brand shirts which are produced in North America.
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order.
The average wait times vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 3-5 business days after ordering RUSH service and 4-8 business days STANDARD.
What is your return policy?
Customers must notify us within 30 days of receipt for return or refund requests. You will be refunded 100% for defective products. We can only offer a 100% refund for defective orders because we are a custom order shop. We can take back shirts that do not fit or you simply want to return with a $7 restocking fee. Contact email@example.com or call us at 905-602-7507 if you would like to return your order.